The TV screen went black. Where should I go? We have service centers in all regions and cities of Uzbekistan. You can contact our service centers based on the information on the website.
I broke/lost my TV remote. Where can I get? Call us. We will clarify the model of the TV and deliver it by mail across Uzbekistan.
The TV does not find channels. Basically, the problem may be in the antenna. Try searching for the frequency of the region/city you are in.
The TV does not turn on. The word "ROSSO" appears and goes out again. The problem may be in the firmware. Our service centers have qualified firmware services.
What is the warranty period for TVs? 3 year TV warranty. In the 1st year, spare parts and their installation are provided free of charge in case of malfunctions due to the fault of the manufacturer. In the 2nd and 3rd years, only the installation of spare parts is free of charge. In this case, money for spare parts is paid from the account of the owner of the equipment.
Can LPG be used in your gas stoves? After replacing the nozzles and adjusting accordingly, the stoves manufactured by Rosso can be connected to liquefied petroleum gas.
What to do in case of malfunctions? 1. De-energize the product, shut off the water and gas supply. 2. Look in the user manual to see if, in this case, you can do something yourself. 3. Prepare all documents for the product. 4. Call the service center at the phone number indicated in the documents, or on the company's website. 5. After the repair, the master must issue a document on the performance of work, one copy of which remains with you.
After connecting a new stove to electricity, the oven does not work. The condition for the operation of the oven is the setting of the current time on the programmer. In all likelihood, this requirement was not met in this case. It is also possible that the automatic operation mode has been accidentally selected. To reset the programmer, proceed in accordance with the supplied instruction manual or disconnect the device from electricity for five minutes. After switching on again, the current time must be set.
Steam is emitted from the back of the stove during baking. Is this normal? Steam escaping from the back of the hob is normal and is the result of the evaporation of the food being baked. Steam evaporates through a chimney, the outlet of which is located at the rear of the working plate.
The washing machine did not wring out the clothes. Is this a malfunction? Individual cases of no spin are not a malfunction. Rosso washing machines have an electronic unbalance protection system. In the event that there are too few clothes in the washing machine or when single, large items are washed (robes, sheets, etc.), the spin cycle can be completely skipped or performed with a smaller number of revolutions.
During the washing process, jumps and time delays appear. Is this a malfunction? Small jumps and time delay are not a malfunction. During the washing process, the time required to complete the program is specified. Therefore, depending on the voltage, water temperature, number of clothes, etc., the time may increase or decrease.
Gas stove connection 1. Persons (firms) having a license to perform work on connecting such equipment have the right to connect gas equipment. 2. The gas stove must be grounded. 3. When connecting, the master must check what type of gas (main or liquefied / “cylinder”) the stove is set to. If necessary, make the necessary adjustment - replacing the jets, adjusting the flame. 4. After installation, the master instructs on the rules for the safe use of the stove.
Connecting washing machines, dishwashers, stoves Washing machines and electric stoves consume a lot of electricity. 1. Washing machines, dishwashers, gas stoves with an electric oven, connected to a separate power line, subject to the following requirements: The product is connected using a two-pole socket with a grounding contact (the socket is not included in the product package). The phase wire must be connected through a circuit breaker (maximum current 16, A). The connection is made with a 3-core wire (section 1.5-2.5 mm, depending on the material), with double insulation. 2. Do not use extension cords or adapters/tees. 3. It is forbidden to connect the ground wire to plumbing and gas communications.
Installation 1. Before starting the operation of the product, it is necessary to check whether the condition of your intra-apartment communications corresponds to connecting the product. 2. We recommend that you contact our service centers with the installation of the product. 3. If you contacted other organizations, check that they have a license for these types of work. At the end of the work, require the execution of documents on the work performed and the materials used. 4. Payment for the installation (connection) of the product is made according to the price list of the organization you called. Installation and connection that do not meet the requirements specified in the installation instructions and / or are made by unauthorized persons are recognized as incorrect. The manufacturer does not bear any responsibility for any damage caused to property of citizens due to improper installation and connection. 5. In case of violation of the requirements of the product manufacturer's instructions for installation and connection, the person who carried out the work is liable for the damage caused.
Where is the instruction? Instructions for use of products, attached to each product with a common package of documents, when buying a product in a store. If you have lost the manual, you can get it electronically by contacting info@rosso.uz.
I am planning to buy an extractor hood, so I would like to know what is the practical difference in the operation of this device in the exhaust and recirculation mode. What is more efficient? Our company recommends using the hood in the exhaust mode (large capacity, all fumes are vented to the outside). The hood can also be used in recirculation mode (an additional charcoal filter should be installed).
